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The complaint was resolved as the player received the payout. The player from Germany had reported an issue with Casino Rocket where he had been unable to withdraw his winnings of 6000 Euros despite depositing via cryptocurrency. He had confirmed that his account was fully verified and there had been no reported error from the cryptocurrency provider, Coinspaid. After the intervention of the Complaints Team, which had requested assistance from the casino, the player confirmed that his issue had been resolved and he had received his payout. The complaint was then marked as ‘resolved’ by the Complaints Team. Found out I can’t make withdrawals until wagering the amount given in bonuses and that my money was “locked by bonuses”.
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